We are an open-concept salon in the heart of Hintonburg. Our mission is to give every dog a great grooming experience! That's why we don't use cages, and we will adapt to every dog's specific needs.

Our number one priority at our salon is your dog's well-being and safety. We make sure every visit is filled with love, patience and care. 

 

Please take a moment to read our salon policies before your visit.

SALON POLICIES
 

Early stop:

Our groomers may decide to stop the grooming process if your dog becomes extremely stressed. We will make the call if we see your dog is showing signs of stress.

Drop off/pick up times:
For your dog to have the best experience, please refrain from entering the salon or standing by the windows while they are being groomed. We will give 15 minute notice before your dog is finished, and we will send a "your dog is ready" message when they are done. If your dog is not picked up within the hour after they are finished, a daycare fee of $20 will be added to the bill.

Cancellations/no shows:
Please give our salon 24 hour notice if you are unable to make your dog's grooming appointment. We charge half of the regular grooming price as a fee if you cancel last minute or don't show up for your appointment. The fee must be paid before re-booking.

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TLC/De-matting Fees:

If your dog requires extra time because of their intolerance to parts of the grooming process, we may charge a TLC fee depending on the amount of extra time needed. If your dog is matted and it requires extra time you may also we charged for a de-matting fee ($30 per 30 min)

Satisfaction:
If there is anything you would like touched up after your dogs grooming, we would be happy to fix it. Please let us know, and bring them back within 3 days of their grooming appointment.